Developing Key Skills in CTI Employees is Critical to Our Success

Together with Discover Financial Services, CTI has been able to develop a comprehensive training program that allows CTI to develop and refine the skills in employees needed to provide outstanding service to their clients. CTI’s training program allows CTI to recruit potential employees from a variety of sources, which then allows CTI to hire the candidates that best fit into CTI’s organizational culture.

CTI’s training program focuses on CTI’s core values which include, treating customers with respect and dignity, commitment to compliance with federal and state laws, and working hard to get results for clients. Depending on skill level and work experience, CTI employees are trained for anywhere between two weeks and one month. During this intensive training program CTI employees will learn in the classroom and also on the job in the call center. At the completion of the training program employees will have achieved outstanding performance in the following critical areas:

• Customer Care
  
• Sales and payment negotiations
• Communication and telephone etiquette
  
• FDCPA and State Laws
  
• Financial analysis and computation
  
• Critical thinking and problem solving
  
• Skip-tracing
  
• Computer/system training